Zachary Wilkins-Olson

IT Manager & HIPAA Security Officer

Center for Family Development | Eugene, OR | July 2024 – Present

Department & Team Leadership

• Established the organization's inaugural internal IT department, transitioning from 100% outsourced MSP model to strategic hybrid operation with internal leadership and dedicated external engineering resources
• Direct 2-3 dedicated engineers and coordinate 6-person technical team through $220K managed services partnership, providing operational direction and performance accountability
• Assessed inherited 3-person department and executed restructuring that eliminated $187K in redundant headcount (DBA and SysAdmin roles) while maintaining service delivery through optimized MSP model
• Engineered first comprehensive network map and systems architecture documentation, establishing organizational "source of truth" for security planning and business continuity

Budget & Vendor Management

• Manage $500K+ annual IT budget across multiple vendor relationships including EHR systems, security platforms, telehealth infrastructure, and MSP partnerships
• Negotiated 15% per-user cost reduction on 2-year MSP contract while codifying operational protocols to prevent scope creep and define service boundaries
• Led EHR vendor evaluation, negotiating migration from $300K legacy renewal to $160K Valant contract—$140K annual savings (47%)
• Led fleet-wide migration from Adobe to Foxit PDF, converting monthly recurring costs to fixed annual budget and reducing licensing expenditure by approximately 80%
• Serve as primary liaison between state agencies and EHR vendor for EDI certification and mandatory reporting compliance

Technical Transformation & Security

• Orchestrated end-to-end migration of 15,000+ patient records from 13-year-old CareLogic system to Valant EHR cloud architecture, ensuring zero data loss and 99.9% uptime
• Modernized 130+ devices from BYOD to company-managed Zero Trust environment with MFA and always-on VPNs, reducing HIPAA incidents by 75% YoY
• Architected deployment of browser-based AI scribes for clinical staff and ChatGPT for administrative workflows, supported by custom HIPAA-compliant governance framework
• Developed Python and SQL-based automated intake system processing 150+ monthly submissions, eliminating manual phone-based legacy workflows entirely
• Re-engineered Zendesk ticketing system with KPI-driven response protocols, halving maximum SLA response times from 48 to 24 hours
• Serve as HIPAA Security Officer, maintaining 100% compliance through annual SRAs, policy development, and incident response protocols

System Administrator

Center for Family Development | Eugene, OR | May 2018 – July 2024

COVID-19 Crisis Response & Business Continuity

• Led immediate telehealth transformation during March 2020 lockdown, enabling 100% remote operations within 2 weeks for 100+ staff
• Managed technology infrastructure supporting transition from 100% in-person to 75% telehealth services
• Authored comprehensive telehealth policies and procedures ensuring regulatory compliance

Infrastructure & Operations

• Managed CareLogic EHR system, ensuring 99.9% uptime and data integrity
• Implemented KPI-driven Zendesk ticketing system achieving 24-hour SLA compliance
• Deployed Beekeeper, Zoom Enterprise, and other SaaS platforms while optimizing licensing costs